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Thursday, March 24, 2011

News Analysis: Birth of a New Destination - Historic Falmouth Port, Jamaica

March 23, 2011 By: Susan Young

Agents pitching a Caribbean cruise to long-time clients often hear, “I’ve been there, done that.” While there are dozens of ports in the region, new port destinations that can accommodate the largest new ships have been few and far between.

But today, Historic Falmouth Port, a new $220 million cruise destination, officially opened to big fanfare. As a cornerstone of the festivities, Royal Caribbean International’s Oasis of the Seas sailed into the new port today for the first time; the port had a soft opening in January.

Located along Jamaica’s north shore between Montego Bay and Ochos Rios, the new cruise destination is a joint project of the Port Authority of Jamaica and Royal Caribbean Cruises Ltd
Today’s ribbon cutting ceremony featured (shown left to right in the photo above) Edmund Bartlett, Jamaica’s minister of tourism; Richard Fain, chairman and CEO, Royal Caribbean Cruises Ltd.; Bruce Golding, Jamaica's prime minister;  Noel Hylton, president and CEO of the Port Authority of Jamaica; and Michael Henry, Jamaica's minister of transport and works. 

The first phase of cruise port development includes a two-berth cruise pier, retail and restaurant services, and a transportation center. Some features are still under construction but, over time, agents can expect new on-site attractions and experiences, hotel and residential developments, more shops and restaurants.  

Historic Falmouth has what industry experts describe as “home run potential” as a long-term cruise destination because, while it’s going to be themed, it’s also authentic. The town is home to many original 18th and 19th century homes, shops and public buildings with superb Colonial and Georgian architecture. Several structures are now being restored; others await restoration in a gradual process.
Jason Hall, Jamaica’s deputy director of tourism, cruise, events and attractions, tells TravelAgentCentral.com that “Falmouth is truly a unique port, not just another port in the region that doubles as an attraction.” He stresses that cruisers are now fascinated by looking at some of the buildings that date back to the 1700s and seeing them emerge as centuries of dust and neglect are stripped away. 

As it develops, “Falmouth will be a huge plus for both travel agents and their clients,” says Vicki Freed, Royal Caribbean International’s senior vice president of sales.  “As we know, consumers are always looking for the newest attraction and Falmouth gives them new and different.”

Founded in 1790, Falmouth was built on land owned by Edward Barrett; his granddaughter was poet Elizabeth Barrett Browning. During the Colonial era, Jamaica was the world’s leading sugar producer and Falmouth boasted some 80 area sugar estates.

The town was meticulously mapped out in the Colonial tradition, with streets named after British royalty and heroes — King Street, Queen Street, Rodney Street (named after 18th century naval leader Admiral Lord George Rodney) and Wellington Street (named after Arthur Wellesley, 1st Duke of Wellington).

With 250+ years of history in the making, it’s quite a rebirth, says Hall: “You’re going from the days of  ‘King Sugar’ as the Falmouth area was the site of the some of the largest sugar plantations in the Caribbean…and now you’re seeing another form of maritime development. People are very excited and very proud of their town. We’re now seeing a renewed energy about the place.”

In its heyday, Falmouth had the first piped water supply system in the Western Hemisphere, established in 1799. The town prospered throughout the first half of the 19th century. Margie Jordan, CEO, ASAP Travel in Jacksonville, FL, says that if her clients haven’t heard about Falmouth, she talks about its history and provides suggestions on what they might do while in port.

“I love to share little pieces of trivia such as in its heyday, Falmouth was the economic hub with its sugar and rum exports,” says Jordan. “With the large number of plantations, Falmouth was also the central hub for slavery.” Site of many slave revolts, Falmouth also subsequently played a strong role in the movement to ban slavery. 

Slaves often hid in the town’s “safe houses” after their escape. For example, the historic safe house belonging to Rev. William Knibb still stands; he was granted Jamaica’s highest civil honor, the Order of Merit, in 1988, 150 years after the abolition of slavery.

Generally, cruise ports offer about 40 or so shore trip options for guests, according to Hall, who says more than 60 land excursions are possible from Falmouth. Walking tours and tours by horse-drawn carriage through the town are already under way. 

“The location is ideal since Falmouth is close to many of the popular Jamaica attractions,” notes Freed. Among those activities a short drive away are dune buggy tours, river tubing, rafting, zip lining, eco-exploration and, and the Good Hope Great House and its estate.

For those who enjoy reggae and musical heritage, “one of the interesting pieces of trivia that helps clients connect Falmouth to Jamaica is that it is the birthplace of Ky-Mani Marley, one of Bob Marley's sons,” Jordan emphasizes. 

When looking at all the raw numbers and research, Hall says it’s estimated that cruisers will spend an average of $75 to $90 per person when ashore at Falmouth, a big boost to the local economy.
Port construction and town renovation has created at least 300 jobs; some are permanent, some temporary. But “certainly, we see a lot of locals setting up new shops and various types of attractions not only for passengers but also for crew,” says Hall. 

Eventually, Historic Falmouth might resemble the approach in Colonial Williamsburg, but with a Caribbean flair. Enactors will walk around in period clothing and that will become part of the entertainment.

For now, though, the new port should help Jamaica increase its overall cruise tourism numbers. For several years, Jamaica’s cruise numbers were skewed higher than normal due to natural disasters, says Hall. For example, when storms damaged Costa Maya and Cozumel, some ships temporarily patronized other ports such as Montego Bay until repairs were completed.

Last year, cruise ship passenger totals throughout Jamaica were about 909,000. Hall says the 2011 forecast is about 1.05 million passengers or a 15.7 percent increase over last year. 

As Freed notes, “many clients like to repeat the Caribbean itineraries because they are ‘easy,’” in terms of the ease of getting to a U.S. home port embarkation port and the roundtrip nature of many voyages. Now, Royal Caribbean has something enticingly new to offer in the region as well and Freed believes that “for repeat guests Falmouth will be well received.”

Tuesday, March 22, 2011

Around the world in 2000 pictures


 


This quick trip around the world by filmmaker and photographer Alex Profit is a stunning display of photo-tourism. The video embarks on a journey through Paris, Barcelona, Berlin, St. Petersburg, Shanghai, Tokyo, New York and London. It will cure your nagging fits of wanderlust for the duration of its five minute run-time. Beyond that though, you may experience an uncontrollable urge to visit Barcelona or one of the other many locales documented.

The video was made by compiling 2000 photographs from eight separate locations. It took Alex twenty-four days to travel to all of the locations and get the shots. That is covering a lot of ground, fast. If you could choose to travel to any of these locations, which one would you choose?

Photo of the Day- Mickey's Forest

Brian Searl, President and CEO of InsiderPerks sends us this photo of a hidden Mickey so big it can only be seen from the air:

Seeking out something unique on your vacations has to be one of the most enjoyable experiences of all. You can do what everyone else does or you can go for that story that no one else knows.

In my case, I was along for a ride in a hot-air balloon over Central Florida, with a company called Bob's Balloons. I had no idea this forest, shaped like the head of Mickey Mouse, even existed until Bob told me to look down.

Turns out Disney has been growing this forest for well over a decade now and grooming it into the shape of Mickey Mouse. It's never been publicized to my knowledge and I couldn't even begin to tell you how to get there from the ground. What I do know is that it made my 6yo daughter's day and gave her a story to tell all her friends.

After all, the stories we come back with are what make the vacation memorable right?

Photo: Insider Perks

Wednesday, March 16, 2011

This Month’s Featured Resort

This Month’s Featured Resort
Sandals Whitehouse European Village & Spa
ARRIVAL IN JAMAICA
Upon arrival, you'll proceed to the Sandals lounge, which is conveniently located at Sangster International Airport (MBJ), in Montego Bay. Your complimentary transfer to and from the resort will be arranged by Sandals.  Climb aboard your bus and enjoy your included roundtrip airport transfer from Montego Bay International Airport to Sandals Whitehouse. The journey takes a little over one hour, so sit back and enjoy the magnificent scenery along the way.
ISLAND INFORMATION
From the moment you arrive, you’ll find yourself immersed in the untouched beauty and warm hospitality of Jamaica's stunning south coast.  Nestled within an uninhabited 500-acre nature reserve, Sandals Whitehouse is a tranquil haven located within reach of some of the island's most spectacular sights. This is the real Jamaica — with endless sugar cane fields and cascading waterfalls.
HOTEL INFORMATION
Discover the undiscovered. Journey to a forgotten Jamaica where the natural beauty is simply unforgettable. Within a 500-acre wilderness preserve, blue mountains, lush palm groves, pristine coastlines and shimmering turquoise waters create an unbelievable backdrop for a monumental resort. Sandals Whitehouse Europe Village & Spa perfectly blends the exotic allure of the Caribbean with the refined elegance of Europe.
Charming Italian piazzas and fountains are surrounded by gardens resplendent with fragrant foliage, while three European-inspired villages – Italian, French and Dutch – are home to luxuriously-appointed, all oceanfront rooms and suites. Each one offers magnificent views overlooking the two-mile long beach, and top tier suites come with Sandals’ legendary Butler Service. Seven restaurants serve mouthwatering gourmet cuisine from around the world, and entertainment ranges from a sophisticated piano bar to bonfire beach parties and a chic nightclub. This resort is truly a world unto itself, where time is all but forgotten and the only moment is now.
KEY POINTS 
  • The resort is spread over 50 acres. A tranquil tropical paradise, which sits along side a two mile beach.
  • All of the rooms and suites are oceanfront
  • Three distinctive architectural features. Including authentic Italian, Dutch and French villages
  • 360 Oceanview rooms and suites in 15 categories.
  • 7 Restaurants and 6 Bars ore on this property.
  • Full Room Service to 32 One Bedroom Butler-Serviced Suites
  • A beautiful Red Lane ® Signature Spa is located at this resort (spa services are at an additional cost)
  • Over 14,000 square feet of meeting and convention space, including a 3- level Theatre.






  

   


MORE QUALITY INCLUSIONS THAN ANY OTHER RESORT ON THE PLANET 


 TOURS & EXCURSIONS
The best way to experience St. Lucia in full is to get up close and personal with it. Island Routes Caribbean Adventure Tours offers luxury adventure tours that range from completely exhilarating to delightfully sedate. No matter what your client’s speed, they will gain insider insights and a whole new perspective on what this beautiful paradise has to offer.  Remember… if you pre-book your clients tours you’ll receive 10% Commission!

 Click this link to see the featured local tours: http://www.sandals.com/main/whitehouse/wh-tours.cfm
MISCELLANEOUS FACTS

Visa & Passport Requirements
All travelers will require a valid passport. Please check for any other necessary visa or documentation requirements.

Average Temperatures
Caribbean temperatures are warm year-round. Daytime average: 82°F, 28°C. Nighttime average: 72°F, 22°C.

Dress Code
Resort casual by day, resort elegant by night. So while the sun is up, your shorts, tank tops, swim suits, short-sleeved shirts, sundresses and light slacks are the perfect attire. As the sun sets and you set out to enjoy the evening, proper attire is required (although elegant dress shorts are permitted in some restaurants).

Safe Deposit Boxes
Safe deposit boxes are included in every room. Guests with jewelry and/or cash are advised to store all valuables in safe deposit boxes as Sandals cannot be held responsible

WI-FI Coverage and Internet Access
Most public areas of this hotel, and all of the rooms, have Wi-Fi coverage for your convenience. Instant access to the Internet may be obtained by simply connecting to the network and charging the service to your room.

Departure Lounge
If your plane leaves in the afternoon or is delayed, you're welcome to enjoy the departure lounge at Sandals Whitehouse. There are comfortable couches, a large-screen TV, and changing facilities with showers, so you can thoroughly enjoy your last day in paradise.

Scuba Diving
Top-of-the-line equipment for scuba diving is included; however, you're welcome to bring your own. You must remember your diver certification cards to enjoy full diving privileges. If you have any contra-indications to diving you must have a doctor complete and sign the physician section on the medical questionnaire form before you will be allowed to dive at any of our resorts.

Tips and Gratuities
Tips and gratuities are strictly prohibited for all staff except personal butlers. In the event you wish to tip your butler, it will be greatly appreciated but under no circumstance will a tip be required or solicited.

Martha Stewart Weddings
As the leader in destination weddings, Sandals ensures your wedding will be as special as your love for each other. Now, in an industry first, Sandals has paired with Martha Stewart Weddings to offer six signature wedding themes with true star power. Stay 6 nights or longer in Concierge category or higher and the Beautiful Beginnings wedding theme is Free!*
* At Sandals Emerald Bay only available from September - January; $350 from February - August. There is an Additional $600 charge for twilight weddings at any resort.
Contact Eli Cantrell @ 813-760-3966

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Tuesday, March 15, 2011

Great Video - Underwater in the Galapagos

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Galapagos 2010 from Darek Sepiolo on Vimeo.


I'm not one to shy away from a good adventure. I've bungee jumped Victoria Gorge, plummeted from a plane at 15,000 ft, and stood atop the summit of Kilimanjaro.

But the thought of strapping a cylinder to my back and descending into the depths of the ocean mildly terrifies me.

If there was one video that could change that and make me reconsider my fear, it would be today's Video of the Day from underwater videographer Darek Sepiolo. Captured along the coast of the Galapágos Islands with a Sony EX1, this 7 minute adventure displays some of the incredible sea life that the Galapágos is famous for. From sea lions and exotic schools of fish, to hammerhead and whale sharks; it's a stunning glimpse into an entire world that all too often goes unnoticed.

Do you have underwater pictures or video that we should see? Have you faced your fears while traveling? Leave a comment below and it could be tomorrow's Video/Photo of the Day!

Princess Cruises Previews Newest Ship -- Royal Princess

News

Ruby Princess

 3/15/2011

Princess Cruises Previews Newest Ship as First Steel Plate is Cut in Shipyard
Royal Princess Announced as Ship's Name

SANTA CLARITA, Calif. (March 15, 2011) -- As the first steel plate was cut today marking the official start of construction of Princess Cruises' next ship, the line unveiled the vessel's profile, released preliminary details about some of its features, and revealed its name -- Royal Princess.

This will be the third time the name Royal Princesshas been given to a Princess ship.

Debuting in spring of 2013, the new 141,000-ton, 3,600-passenger Royal Princessis the first of two new-generation ships for Princess which are being built by Fincantieri at their Monfalcone, Italy shipyard. The prototype design is an evolution of the line's classic style of ships, while including some new features and expanded signature spaces.

A new design element revealed today is an over-water SeaWalkSM, a top-deck glass-bottomed enclosed walkway on the ship's starboard side extending more than 28 feet beyond the edge of the vessel. From here passengers can enjoy dramatic views, including to the sea 128 feet below. On the ship's port side, passengers will find a similarly-unique cantilevered SeaView bar, featuring cocktails with unbeatable vistas.

Also on her top decks, Royal Princesswill feature a new adults-only pool surrounded by seven plush private cabanas that appear to be floating on the water. Two additional pools will flank a tropical island that will offer pool seating by day, and by night will become an outdoor dance club, complete with a dazzling water and light show. Princess' signature adults-only haven, The Sanctuary, will be expanded both in size and amenities. The popular poolside theater, Movies Under the Stars, will play a starring role mid-ship with an expanded size and high-definition viewing.

"Princess passengers will easily recognize our next ship as a natural progression in our fleet," said Princess President and CEO Alan Buckelew. "We're taking the best features of our newest vessels that have been such customer pleasers, and taking them to the next level. Just as the original Royal Princess ushered in a new era for our company with its innovative design, we expect our new Royal Princess to do the same."

Inside the ship, one of the line's hallmark venues, the Piazza atrium, will be significantly expanded. This area will be the multi-faceted social hub of the vessel, combining always-changing quick bites and light meals, beverages, entertainment, shopping and guest services.

All outside staterooms on Royal Princesswill have balconies, which means that 80 percent of the ship's staterooms will include this desirable feature.

Royal Princesswill include 260,000 square feet of inside public space with multiple dining and entertainment venues, as well as other special features and amenities which will be revealed over the coming months.

A video preview of Royal Princess is available at http://www.princess.com/royalprincess. Artist renderings of the ship are available on Princess' Flickr page.

A sister ship to Royal Princess will be launched in spring 2014.

Additional information about Princess Cruises is available through a professional travel agent, by calling 1-800-PRINCESS, or by visiting the company's website at www.princess.com.

# # #

Note to Editors:
The first Royal Princess which debuted in 1984 was widely-acknowledged as defining a new era in innovative cruise ship design. While she left the fleet in 2005, the name was passed to one of Princess' small ships in 2007, and this vessel is being transferred to a sister company at the end of April.

Thursday, March 10, 2011

Attracting Young Talent: Agents Take Action

by Dori Saltzman

This is the last in a four-part Travel Market Report series examining the lack of young people in the travel agency profession – including the causes and possible solutions.

Getting young workers to join the travel agency profession has its challenges. But just because something is difficult doesn’t mean it can’t be done.

Some industry members are tackling the problem.

One example is TravelStore, a California-based agency with several locations. The company recently completed its first in-house class on how to become an agent. After the 10-week class was over, TravelStore hired three graduates, two of whom are under 35 years old, Dan Ilves, vice president, sales and marketing, told Travel Market Report.

Large-scale initiative
Virtuoso began tackling one of the main issues keeping younger workers away – compensation – 10 years ago, and on a large scale. The first step: Change the organization’s mission statement to emphasize the importance of improving the “compensation and personal fulfillment of the front-line travel advisor.” 

 

Matthew Upchurch

Since then the agency marketing group has looked at everything it does “through the prism of how do you actually make this a higher compensation profession and what can make it more personally fulfilling,” Matthew Upchurch, Virtuoso CEO, told Travel Market Report.

Virtuoso has concentrated many of its changes in three areas: recruitment, education and mentoring.

The effort has paid off. “Over the past 10 years, we’ve noticed a growing number of new advisors. Some are younger and just starting their careers in travel,” Upchurch said.

“Last year, though, was a tipping point. Eighty percent of the time, when a member stopped me at the [annual] conference, it was to introduce a young recruit.”

Corporate entry is easier
Agencies looking to bring in younger employees don’t have to make sweeping changes. For agencies with a corporate division, simply deciding to hire a younger employee may be all it takes.

The leisure side is more difficult for two reasons: It’s somewhat dominated by independent contractors, and there’s more at stake when hiring someone with no experience.

Jason Coleman

Jason Coleman, president of Jason Coleman Inc., said young entrants more often join the profession through the corporate doorway.

“In [ASTA’s] Young Professionals Society we see a lot of young people coming in, but they’re not coming in on the leisure side,” said Coleman, the group’s chair.

The group encourages young people to join on the corporate side, he said, “because it’s a fast-paced environment where you don’t have to have the same level of travel knowledge about suppliers, products and destinations.”

Using social media
But not all agencies have a corporate division. So how can leisure agencies attract younger employees?

One solution is to become active in social media. ASTA’s Young Professional Society recently hosted a webinar on how to become a travel agent and promoted it via social media. More than 700 people attended. 

Jan Rose, a partner at human resources consulting firm Mercer, and Jason Ryan Dorsey, a generational strategist, both told Travel Market Report that if agents want to recruit younger agents, they need to advertise themselves on a variety of social networking platforms, including Facebook, LinkedIn and YouTube.

Social media is part of what’s helping to attract young employees to host agency TravelQuest, a Travel Leaders franchisee in Albertville, Minn.

Stephanie Lee

“We like to make a big splash online and utilize online marketing and social media, as well as teach others how to,” said Stephanie Lee, operations. TravelQuest hosts regular webinars for agents on how to use various types of new technology.

“A lot of the things we do are attractive to a younger audience. Our culture is very young-feeling. We believe in being very open and transparent, as well as having a sense of humor about things. That’s something people in their 20s and 30s grew up with and expect.”

Today, 15% of TravelQuest’s independent contractors are between the ages of 25 to 34, and 19% are 35 to 44 years old.

Warmer welcome
Once agencies start opening the door to younger employees, it’s critical that the industry as a whole offer a warm welcome, agents said.

There is a tendency for agents in their 50s and 60s to not give younger agents a chance – and the word gets out there, said Marc Casto, president of San Jose, Calif.-based Casto Travel.

Coleman said the profession also isn’t taking advantage of its younger members. “We’re out there and some of us are very visible and vocal, but I don’t know whether there’s a hesitation to let us be in leadership roles because we’re going to shake things up too much.”

This need for support within the industry was what prompted the creation of the Young Professional Society within ASTA, said Kari Thomas, president of Will Travel Inc. in Langhorne, Penn., and a founding member of YPS.

Kari Thomas

“We created YPS to give [young] people in the industry somewhere to meet and know that other people were in the same boat.

“We made a place where they can get together, where they didn’t feel out of the loop or different. Not only that, but to encourage other people: ‘Here is an industry that is welcoming to young people. Don’t look the other way. We are here.’”

TravelQuest’s Lee agreed. “The first thing is building a strong community. Once you build that community, this is going to help them stay in it and talk about how great it is. And from there it’s a natural grassroots effort that branches out to friends and family.”

‘Just do it’
Ultimately, it all comes down to agency owners deciding that young blood in the industry is essential and taking the critically important step of hiring.

Marc Casto

“Everybody has to practice what they preach; saying it, isn’t sufficient,” Casto said. “If you’re complaining about not enough young people getting into the industry, then hire somebody that’s young.”

But recruiting the younger generation takes more than just slapping a help wanted ad up on Facebook or LinkedIn, especially if the ad emphasizes GDS experience. Instead, emphasize passion for travel. “Because if you have a passion for travel, all the rest can be figured out,” said Ryan McGredy, owner of Moraga Travel in Moraga, Calif.

Ryan McGredy

An industry-wide educational program wouldn’t hurt either. McGredy said he’d love to see “something that’s institutionalized and aimed at travel agency owners – a ‘here’s how to create a recruitment, training and retention plan for your business.’”

For agencies that succeed in recruiting and retaining younger employees the benefits will be significant.

“The next generation of travel advisors is going to get to a place of success so much faster than existing travel advisors have, simply because they’ve not had to reinvent themselves,” Virtuoso’s Upchurch said.

“These young advisors already know their value and are comfortable charging for it. And because they’ve only known the world with Internet, they know how to work with it and not against it.”

Don’t miss Travel Market Report’s previous articles about the lack of young people in the travel agency profession and what to do about it.

Lack of Youth Endangers Agents' Long-Term Survival,” Feb. 17, 2011.

Image, Education, Money Drive Young People Away,” Feb. 24, 2011
 
Clash of Work Styles May Deter Young Agents,” March 3, 2011

Thursday, March 3, 2011

KidZafe: Protect Your Children Online and on Mobile Devices

Smart tools to protect the irreplaceable.

KidZafe by Zamzuu helps you protect your kids from predators, bullies and sexting and helps you protect their privacy and reputation on Facebook, MySpace, Twitter and on select mobile phones.
Did you know?
  • 33% of teens have been cyberbullied. Most haven't told a parent
  • 69% of teens admit to regularly talking to strangers online
  • 20% of teens admit to sending or posting inappropriate photos
KidZafe is an online service that makes it easier for you to connect to your child's digital world. You'll know who their online friends are. You will know what your kids are posting online and what is being posted about your child. You will have a clearer understanding of how and when your child uses technology. And with a downloadable mobile application, you can have greater visibility into how your child is using their Google, Android or Blackberry mobile phone.
Most importantly, KidZafe's advance parental intelligence system will notify you if inappropriate, dangerous or suspicious behaviors or people are identified in your child's digital world.
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KidZafe Social
KidZafe Social gives you a way to know when and how your child is using Facebook, MySpace and Twitter, with whom they are communicating and even what they and their "friends" are posting and sharing online. We'll connect you to this digital world regardless of what computer, phone or Internet-accessible device they use to go online.
FamilyConnect Mobile™ beta
FamilyConnect Mobile™ gives you a way to know when and how your child is using their Google, Android or Blackberry mobile phone and with whom they're communicating. You'll even have access to what they are texting.
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Provides peace of mind by enabling you to conveniently locate your child from any computer and to know that your family's information is secure and private.
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Receive email and text message alerts when we identify any inappropriate, dangerous or suspicious behaviors or Contacts associated with your child's social networking accounts or questionable activity on their Google, Android or Blackberry mobile phone.
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